Frequently Asked Questions
Got a question? We probably have the answer here. If not, write to us at contact@lissemini.ca.
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THE PRODUCT
Q: How long does the battery last?
A: Approximately 30 minutes of continuous use per full charge. More than enough for a daily routine or several touch-ups during the day.
Q: Does it damage hair?
A: No. The 3 temperature levels (160°C / 180°C / 200°C) allow you to adjust according to your hair type. Use 160°C for fine hair and 200°C for thick or very unruly hair.
Q: Does it work on wet hair?
A: Yes, Lissé Mini is designed for dry AND wet use.
Q: How long does it take to heat up?
A: 30 seconds. That's it.
Q: What is the difference between the pink and black versions?
A: None technically. It's purely aesthetic - choose your favorite color!
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ORDER & DELIVERY
Q: How long does delivery take?
A: 7 to 14 business days across Canada, free shipping included.
Q: Can I track my order?
A: Yes. You will receive an email with your tracking number as soon as your order is shipped.
Q: Where do you deliver?
A: For now, only in Canada. Other countries are coming soon.
Q: Are there customs fees?
A: No, no customs fees for orders in Canada.
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RETURNS & REFUNDS
Q: Can I return it if I don't like it?
A: Yes, you have 60 days to return your product, no matter the reason. Full refund.
Q: How do I make a return?
A: Write to us at contact@lissemini.ca, with your order number, and we'll guide you step-by-step.
Q: What if my product is defective?
A: Contact us immediately with photos. You'll receive a free replacement or a refund, your choice.
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PAYMENT & SECURITY
Q: What payment methods do you accept?
A: Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
Q: Is my data secure?
A: Yes. Payment is fully secured via Shopify Payments and PayPal. We never have access to your bank information.
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OTHER
Q: Do you have customer service?
A: Yes, and it's human! Write to us at contact@lissemini.ca, response within 24-48 hours (business days), in French or English.
Q: Where are you based?
A: In Quebec, Canada.
Q: My question isn't on the list...
A: No problem, write to us at contact@lissemini.ca, we answer everything.